Powerfully Productive People Workshops

Want to know how to effectively handle difficult clients, customers, volunteers, work
colleagues or managers? Would you like to be part of a truly productive team? Then get
ready to discover the most successful strategies and techniques for dealing with people
behaving badly and building powerful and productive teams.
Dr Judy Esmond
Dear Colleague, when working in the area of human behaviour I have facilitated
thousands of workshops throughout Australia. The two most constantly
requested training topics have always been "how to deal with difficult people
who behave badly" and "how to build terrific teams".
So I’ve designed two action-packed workshops in one day where you'll discover the most powerful
strategies and techniques. You can enrol for one workshop but join me for both workshops and save
more money $$$. Here’s what we’ll be covering together...
People Behaving Badly
Workshop 1 :Morning
Difficult clients, customers, volunteers, work colleagues, employees and bosses are everywhere. Yet very few people really know how to handle these annoying, frustrating, distressing and badly behaving people. But
this is about to change, as you join me for this workshop where you'll discover:

• How to use the most efective sure-fire strategies to de-escalate and defuse any difficult situation.
• How to spot different personality types instantly and know why these people are behaving that way.
• What the Napoleon Technique is and how to use it to stop whingers, whiners and negative people.
• What are the Top 3 Strategies that you must choose in dealing with any difficult people.
• How to effectively handle manipulation, threats, personal criticism, sarcasm and abuse.
• Quickly identify situations that increase conflict and develop skills to manage them.
• Understand the deeper underlying emotional base of even the most difficult behaviours.
• When and how to use verbal responses to deescalate any inappropriate behaviours.
•  Develop strategies to handle your own stress levels in dealing with difficult people.

Building Terrific Teams
Workshop 2 : Afternoon
Teams can achieve so much more both quicker and faster than any one individual alone. Yet few people
know the secrets to building truly terrific teams. So join me, for this exciting workshop where we'll take the art of building great teams and teamwork, to a whole new level and explore:

• What are the 2 most critical questions that all really innovative teams ask and you must too.
• What is the 5Rs method and why it can make all the difference to successful teamwork.
• Why conflict is critical in developing terrific teams and how to use it effectively.
• The simplest and yet most effective strategies to deal with power plays in any team. 
• How powerful peer pressure is in any team and how to turn it to the team's advantage.
• Why teamwork is about knowing when to work together and when to pull apart. 
• What to do when team members become difficult and when to keep them or to let them go.
• What communication techniques are the most effective with teams of any size. 
• How to identify each personality style in your teamto increase productivity.

Day/Date: THURSDAY OCTOBER 21st
Times: Workshop 1 - Dealing with People Behaving Badly - 9.00 to 12.00

Workshop 2 - Building Terrific Teams - 12.45 to 3.45
Each workshop is 3 hours and is absolutely packed with great ideas for you
Location: Inglewood Civic Centre Training Room nr of 9th Avenue and 891 Beaufort Street, Inglewood
Free parking all around the Centre
Bus Nos: 21, 22, 67, 68, 69 from the City will drop you at the door in 10 mins
YourInvestment:
You can attend either Workshop 1 or Workshop 2. But why miss a moment? You can
join me for BOTH seminars on one action-packed, content rich day and save ore dollars $$$.
Each workshop is only $129 per person (incls GST)
Both workshops not $258 but only $229 per person (incls GST)

Send 2 or more people to both workshops for only $219 per person (incls GST)
* A great saving of $39 per person compared to two full priced separate workshops. Workshop handouts plus morning and afternoon tea are provided.

Easy Ways to Book Your Places Right Now...
1. Don't miss this opportunity, as places are limited and always go fast! You can enrol through our
website at this special discount link at http://www.judyesmond.com/workshops.html
2. You can email your details to support@teamconsultants.info and we’ll send you an invoice.